Privacy Policy

Effective Date: 10-04-2025

At BrassBlizz, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and manage your data when you interact with our platform — including while browsing products, placing orders, or contacting support.

By using our platform, you agree to the practices described below.

1. Scope of This Policy

This Privacy Policy applies to all visitors and customers who use our platform to browse products, place orders, or reach out to customer support. It covers how your information is collected and used during these interactions.

2. Types of Data We Collect

We collect two types of data from users — required and optional.

A. Required Data (Essential for placing orders)

To fulfill your order and communicate with you, we collect:

• Your name, phone number, email address, and delivery address

• Details of your selected products, order value, and payment method

• OTP-based login verification using your mobile number (India) or email (outside India)

• Order status, return requests, and refund information

B. Optional Data (Improves convenience, but not mandatory)

You may choose to allow access to the following — but our platform works fine without them:

• Location access – to auto-fill your PIN code and show service availability

• Camera access – to scan QR codes on invoices or upload return photos easily

• Storage access – to download invoices or upload return-related documents

• Notification access – to receive real-time alerts for orders and offers

Even if you deny permission, your core shopping experience remains unaffected.

3. How We Use Your Information

We use your data for the following purposes:

• Order fulfillment: to prepare, dispatch, and deliver your products

• Secure account login: via OTP and identity verification

• Payments & refunds: through safe payment gateways (we never store card/UPI info). For any eligible cancellations, the refund is credited to your BrassBlizz Wallet — not to the original payment method.

• Customer support: to resolve issues, share past orders, and answer queries

• Improving your experience: by analyzing how users interact with our platform

• Notifications: to inform you about order updates, offers, and wallet credits (only if you allow)

We never use your data for unrelated marketing or sell it to other parties.

4. Account Deletion & Data Retention

When you request to delete your account:

• Your access is immediately removed

• You stop receiving product updates or promotional messages

• However, your account is not permanently deleted

We follow a soft delete system:

• Your past orders, invoices, and transaction records are securely retained in our dashboard and server

• This helps in case you need duplicate invoices or order proof in the future

• Your data is never used for marketing after deletion

If you wish to restore your account, just contact our support team — we can reactivate your previous account upon request.

All retained data is encrypted and securely stored.

5. Sharing with Third Parties

We may share your data with trusted service providers who help us run our business smoothly:

• Courier partners (for delivery)

• Payment gateways (for secure payments)

• Notification and email systems (for alerts and support)

We do not sell your data, and all partners are required to protect your data under strict privacy agreements.

6. Data Security

We take your data protection seriously. Your personal information is stored securely in encrypted form and is accessible only to authorized team members. We use security firewalls, access controls, and regular monitoring to protect against unauthorized access or misuse.

7. User Control & Rights

As a user, you always have the right to:

• View and update your information

• Unsubscribe from promotional communication

• Request account deletion (with soft delete as explained above)

• Restore your account if requested in the future

For any such request, please email us at: support@brassblizz.com

8. Updates to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” and display the updated version on this page. Continued use of our platform after an update means you agree to the revised terms.

If you have any questions or concerns related to this policy, please contact:
support@brassblizz.com